Terms of Service

Introduction

Thank you for using DOUBL. DOUBL Manufacturing Ltd (“we,” “us,” or “DOUBL”) operates the DOUBL app and related websites, products, and services (collectively, the “Services”), a 3D body scanning and fit technology platform.

These Terms of Use (“Terms”) govern your use of the Services and constitute a binding legal agreement between DOUBL and you. Please read these Terms carefully. By clicking or checking “I Accept” or similar language, or otherwise by using the Services, you agree to these Terms. If you do not agree, you are not permitted to install or use the Services.

Your use of certain Services may be subject to additional terms presented to you at the time you acquire or sign up for those Services (“Supplemental Terms”). Supplemental Terms form part of these Terms. In the event of any conflict, Supplemental Terms will control with respect to the Services to which they relate.

Changes to Terms

We reserve the right to update these Terms at any time by posting the revised version within the Services or on our website. Your continued use of the Services after any such changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

Minors

If you are entering into these Terms on your own behalf, you represent that you are at least 18 years of age and have the legal capacity to do so. If you are between the ages of 13 and 17, your parent or legal guardian must accept these Terms on your behalf, and by doing so they confirm that you are at least 13 years of age and that they accept these Terms on your behalf.

The Services are not available to anyone under the age of 13, and such individuals are not permitted to use the Services.

Intellectual Property

You acknowledge that DOUBL and its licensors solely own all rights in and to the Services, including all associated content, source code, algorithms, data structures, screen formats, and concepts, and all related patent, copyright, trade secret, trademark, and other intellectual property rights. You will not remove any copyright or other proprietary notices from the Services or any copies thereof. DOUBL reserves all rights not expressly granted under these Terms.

You agree to access the Services and associated data only through the interface provided by us. You agree not to use any automated means — including agents, robots, scripts, spiders, or screen scraping tools — to access, monitor, download, or copy any part of the Services, without our prior written consent.

Any violation of this section may cause irreparable harm to DOUBL, and we reserve the right to seek injunctive relief in addition to any other available remedies.

The license granted under these Terms covers any future releases and updates of the Services, unless a separate release is governed by its own terms. Your rights to a previously installed release terminate once an update has been installed.

Right to Use

DOUBL grants you a non-exclusive, non-transferable, revocable license to use the Services in executable form solely for your own personal, non-commercial use on a mobile device or tablet that you own or control.

You may not rent, lease, lend, sell, redistribute, or sublicense the Services. You may not copy (except as expressly permitted), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Services or any part thereof, except to the extent expressly permitted by applicable law. Any attempt to do so is a violation of our rights and those of our licensors and may subject you to prosecution and damages.

You agree to use the Services in compliance with all applicable laws, rules, regulations, and standards, including those of Canada and any other jurisdiction from which you access the Services.

User Obligations

• You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activity that occurs under your account.
• Use of the Services is personal to you. You agree not to use the Services on behalf of any third party, or to use, release, or sell the Services or any related information for commercial gain.
• Access to the Services requires an individual email address corresponding to you personally. We reserve the right to refuse access where we have reason to believe a group or shared email address has been provided, and will notify you and provide a reasonable opportunity to supply a compliant individual address.
• You agree to follow any reasonable instructions from DOUBL relating to the security or integrity of the Services, including any request to verify your identity as an authorized user.
• You are responsible for the accuracy, legality, and completeness of all data and information you provide in connection with the Services, and you will be liable if any such information is false, misleading, or inaccurate. DOUBL accepts no responsibility for user-submitted data.
• You shall not, when using the Services: (i) transmit material containing viruses, worms, trojans, or other harmful code; (ii) interfere with or disrupt the integrity or performance of the Services; or (iii) attempt to gain unauthorized access to the Services or related systems or networks.
• You agree to comply with applicable third-party terms when using the Services, including your wireless data service agreement.

Ancillary Materials

You acknowledge that certain Services may require you to acquire or use ancillary materials (such as a mat, wide-angle lens, or scanner) and may require an appropriate physical space. You are solely responsible for obtaining and maintaining all required materials and for ensuring you have a suitable environment in which to use the Services.

Clothing & Custom Orders

The Services may enable you to order custom-fitted clothing based on a scan of your body. Unless otherwise agreed, payment is due in full upon placing your order. DOUBL does not guarantee exact colour, finish, pattern, or weave for any clothing as compared to what is displayed online or in-store.

If you are not satisfied with the quality or fit of delivered clothing, you may return the items to DOUBL within 30 days of receipt. DOUBL will inspect returned items and, at its sole discretion, repair, replace, or refund the items if found to be defective or faulty.

DOUBL is not responsible for size variations resulting from changes to your body shape, weight, or measurements since your last body scan. You are responsible for ensuring your scan is current and accurate before placing an order.

All clothing orders are non-cancellable once submitted. Delivery times are estimates only and are not guaranteed. DOUBL will make reasonable efforts to meet any estimated delivery timeframes.

Fees

Some Services are available only upon payment of an applicable fee. All fees are payable in Canadian dollars unless otherwise specified, and all fees paid are non-refundable and non-creditable unless otherwise required by applicable law.

Unless another payment method is agreed, DOUBL will charge your credit or debit card for applicable fees in advance of Services delivery. You must provide accurate and complete billing information. If payment is not received, you must pay all outstanding amounts by an alternative method acceptable to DOUBL.

If you believe a billing error has occurred, you must notify DOUBL in writing within 60 days of the date the discrepancy first appeared on your statement or invoice, or you waive your right to dispute that charge.

Service purchases and subscriptions are non-returnable and non-exchangeable. Charges will continue to accrue until your Service is terminated, regardless of whether you use the Service.

If you fail to pay in accordance with these Terms, DOUBL may: (1) charge interest on unpaid amounts from the due date at the rate of 1.5% per month or the maximum permitted by applicable law, whichever is lower; and/or (2) suspend or terminate your access to the Services. You agree to reimburse DOUBL for all reasonable costs incurred in collecting overdue amounts, including collection fees and legal costs.

DOUBL may offer promotional discounts from time to time. Unless stated otherwise, promotions apply to first-time purchasers only and are subject to their own terms and conditions.

Disclaimers

You are responsible for ensuring that you have the means to access the Services and receive data from them. DOUBL is not responsible for connectivity issues outside of its control, including failures caused by spam filters, firewalls, or third-party network configurations.

To the extent data is transmitted over the internet, a cellular network, or any other network not controlled by DOUBL, we make no representations or warranties regarding the performance of those networks.

The Services and all related content are provided “as is” and your use is at your own risk. To the maximum extent permitted by applicable law, DOUBL disclaims all representations and warranties of any kind, whether express, implied, or statutory, including but not limited to: (a) merchantability and fitness for a particular purpose; (b) non-infringement of third-party intellectual property rights; (c) reliability, accuracy, timeliness, or completeness of the Services or content; and (d) uninterrupted or error-free operation of the Services.

No oral or written information or advice provided by DOUBL or its representatives will create any warranty not expressly stated in these Terms.

Prohibited Uses

The Services may only be used for lawful purposes. You agree to comply with all applicable local, provincial, national, and international laws in connection with your use of the Services.

You agree not to:

• Delete or revise any material or information included in the Services, except where expressly permitted;
• Access any information about other users, including email addresses;
• Take any action that unreasonably burdens or interferes with the proper operation of the Services;
• Engage in any conduct that restricts or inhibits other users from using or enjoying the Services; or
• Violate or attempt to violate the security of the Services.

Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We encourage you to review our Privacy Policy carefully. We reserve the right to modify our Privacy Policy from time to time in accordance with its terms.

Limitation of Liability

To the maximum extent permitted by applicable law, DOUBL, its affiliates, officers, employees, and suppliers will not be liable for any damages of any kind arising out of or in connection with your use of the Services, including direct, indirect, incidental, consequential, special, or punitive damages, or damages for personal injury, death, or loss of data.

These limitations apply regardless of the legal theory under which liability is asserted — whether contract, tort, negligence, strict liability, or otherwise — even if DOUBL has been advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability that cannot be excluded under applicable Canadian law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully limited.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms or the Services that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, and you irrevocably consent to the personal jurisdiction of those courts.

Notwithstanding the foregoing, DOUBL reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction.

Apple iOS Terms

The terms in this section apply only if you are using the DOUBL app on an Apple iOS device. These Terms are between you and DOUBL only, and not with Apple Inc. (“Apple”). To the extent these Terms provide usage rules that are less restrictive than the Usage Rules in the Apple App Store Terms and Conditions, the Apple App Store Terms and Conditions will take precedence.

DOUBL, not Apple, is solely responsible for the DOUBL app and its content. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the app.

DOUBL, not Apple, is responsible for addressing any claims by you or any third party relating to the app, including: (i) product liability claims; (ii) claims that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims under consumer protection, privacy, or similar legislation.

In the event of any third-party claim that the app or your use of it infringes that party’s intellectual property rights, DOUBL, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of that claim.

You acknowledge that Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Additional Terms

These Terms, together with any Supplemental Terms and our Privacy Policy, constitute the entire agreement between you and DOUBL regarding the Services. If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Feedback: Any suggestions, ideas, or feedback you submit to DOUBL regarding the Services (“Feedback”) will become DOUBL’s sole property. DOUBL may use Feedback for any purpose without acknowledgment or compensation to you. Where applicable law does not permit full assignment of intellectual property rights, you grant DOUBL a worldwide, non-exclusive, royalty-free, perpetual licence to use Feedback for any purpose.

These Terms are personal to you and may not be assigned or transferred without DOUBL’s prior written consent.

DOUBL will not be liable for any failure or delay in performance due to causes beyond its reasonable control.

The Services may not be available in all regions. To the extent you choose to access the Services from outside Canada, you do so at your own risk and are responsible for compliance with all applicable local laws.

Contact Us

If you have any questions about these Terms, please contact us at: